PLATFORM TERMS OF USE BLENDED LEADING
for end users (employees and leaders)
Version: 1.0 / Effective date: 01.06.2026

I. GENERAL PROVISIONS

Art. 1. Subject Matter and Parties

(1) These Terms of Use (the “Terms of Use”, the “Terms”) govern the relationship between Lean Digital Solutions EOOD, with registered office and address of management: city of Sofia, postal code 1303, Vazrazhdane district, 12 Chiprovtsi Street, fl. 2, UIC 202204879 (hereinafter “Blended Leading”, “we”, “us”, “our”), on the one hand, and any natural person who uses the Blended Leading Application (the “Application”) on the basis of access granted by a Corporate Client, on the other hand (“User”, “You”).

(2) Access to the Application is granted to You by your employer or organization (the “Corporate Client”), which has entered into a contract with Blended Leading for the use of the Application by its employees, managers and leaders. The Corporate Client determines which of its employees receive access, the scope of access and the configuration of the Application for the respective organization.

(3) By logging in to the Application and confirming these Terms of Use on the first-login screen, You declare that You have read, understand and agree to comply with them in full.

(4) If You do not accept these Terms of Use, please do not log in to the Application.

Art. 2. Identification Data and Contacts

(1) The Application is administered by Blended Leading with the following identification and contact details:

  • Name: Lean Digital Solutions EOOD;
  • UIC / Identification number: 202204879;
  • Registered office and address of management: city of Sofia, postal code 1303, Vazrazhdane district, 12 Chiprovtsi Street, fl. 2;
  • Represented by: Kamen Stanchev Kanev or Nina Tsoneva Tsoneva-Koynova;
  • Contact email: info@leandigitalsolutions.com.

Art. 3. Definitions

(1) For the purposes of these Terms of Use:

  • “Application” means the Blended Leading SaaS application – web-based and/or as an integration in Microsoft Teams – together with all of its functionalities, modules, AI components, documentation and support;
  • “Corporate Client” means the employer, organization or company that has entered into a contract with Blended Leading for the use of the Application by its employees;
  • “User” / “You” means a natural person (employee, manager, leader, associate) who uses the Application on the basis of access granted by the Corporate Client;
  • “Profile” means the user account in the Application through which You access its functionalities;
  • “User Content” means any content that You upload or enter into the Application (e.g. 360 reports, personality tools such as DISC, answers to questions, notes, development goals, etc.);
  • “Application Content” means all content developed and/or provided by Blended Leading – AI-generated guidance, leadership models, methodologies, templates, articles, training materials, design, logos, code;
  • “360-degree feedback” / “360 report” means a method for assessing a leader’s competencies and behaviors by collecting feedback from various stakeholders (direct reports, peers, managers);
  • “Personality tool” means a psychometric tool for assessing personality characteristics and behavioral preferences (e.g. DISC, MBTI and similar);
  • “AI” means the artificial intelligence technologies that the Application uses to analyze open-ended answers, generate guidance and categorizations;
  • “DPA” means the Data Processing Agreement concluded between Blended Leading and the Corporate Client under Article 28 GDPR;
  • “MSA” means the Master Services Agreement, the main commercial contract between Blended Leading and the Corporate Client;
  • “GDPR” means Regulation (EU) 2016/679.

II. NATURE OF THE SERVICE

Art. 4. Purpose of the Application

(1) The Blended Leading Application is a tool for developing leadership competencies that supports leaders through:

  • a structured model for self-assessment and assessment by others (360-degree feedback);
  • analysis and summarization of results through AI;
  • personalized guidance and development recommendations;
  • comparison with the Corporate Client’s leadership model;
  • tips and guidance through Microsoft Teams integration (when activated);
  • the ability to upload and analyze personality tools.

Art. 5. Free Use by the User

(1) As an end user, You do NOT owe any fee or payment for the use of the Application. The service is paid for by the Corporate Client under a separate commercial contract.

(2) Access to the Application is linked to your employment or service relationship with the Corporate Client. Upon termination of that relationship, your access may be terminated by the Corporate Client.

Art. 6. Processing of Personal Data

(1) The Application processes your personal data as described in the Application’s Privacy Policy:

(2) Detailed information about your rights, AI processing and retention periods is available in the Application’s Privacy Policy, which forms an integral part of these Terms of Use.

(3) The Corporate Client does NOT have access to the content of the 360 reports uploaded to the Application, the results of Personality tools (DISC and similar) and the generated individual recommendations. Only aggregated and anonymized statistics may be provided to the Corporate Client (for example, average values at the division or organization level), and only on condition that there is a sufficient number of participants to rule out any possibility of identification, with any comparative indicators for the User being formed solely from aggregated and anonymized data of other leaders within the same organization of the Corporate Client.

III. ACCESS AND PROFILE

Art. 7. Creation and Activation of a Profile

(1) Your Profile in the Application is created on the basis of an invitation or a direct notification sent by the Corporate Client or by Blended Leading at the Corporate Client’s instruction. To activate the Profile, it is necessary to:

  • confirm your identity through your work email (Microsoft 365 / Azure AD authentication);
  • read these Terms of Use and the Privacy Policy;
  • confirm that You have read them by checking the relevant boxes where applicable; the Teams integration must be pre-approved by the Corporate Client’s administrator and subsequently activated by the User in their own Teams environment.

(2) Without confirmation of the above steps, You will not gain access to the main functionalities of the Application.

Art. 8. User Requirements

(1) In order to use the Application, You must:

  • be at least 18 years of age;
  • be a legally competent person under the applicable law;
  • be an employee, associate or other person authorized by the Corporate Client to use the Application;
  • have access to a personal or work Microsoft 365 / Azure AD account (where applicable);
  • have a suitable device and a stable internet connection.

Art. 9. Profile Security

(1) You are responsible for the security of your Profile and for the confidentiality of any credentials (passwords, tokens, MFA devices) used for access.

(2) You undertake to:

  • use strong passwords in accordance with the Corporate Client’s policies;
  • not share your credentials with other persons;
  • not allow third parties to access your Profile;
  • notify Blended Leading and the Corporate Client immediately if You suspect that your Profile has been compromised.

(3) Blended Leading shall not be liable for damages arising from unauthorized access to your Profile as a result of your failure to comply with the above obligations.

IV. USE OF THE APPLICATION AND RESTRICTIONS

Art. 10. Permitted Use

(1) You undertake to use the Application:

  • in good faith, for its intended purpose and in accordance with these Terms of Use;
  • in accordance with the applicable legislation and good morals;
  • in accordance with the Corporate Client’s internal policies (employment, ethics, information security).

Art. 11. Prohibited Actions

(1) You undertake NOT to:

  • use the Application for purposes other than leadership development and related functionalities;
  • upload or enter false, misleading, offensive or unlawful information;
  • upload personal data of third parties without a legal basis (e.g. without the consent of the assessors in the 360 report, where such consent is required);
  • upload third-party materials in breach of intellectual property rights;
  • make attempts at unauthorized access to the Application, its systems, databases or other user accounts;
  • perform reverse engineering, decompilation, disassembly or other actions to extract the source code;
  • use the Application to train artificial intelligence, machine learning or similar algorithms that compete with ours;
  • use scrapers, crawlers, bots or other automated means to extract data;
  • breach or circumvent security measures or access restrictions;
  • publish viruses, worms, Trojan horses, ransomware or other malicious code;
  • use the Application for discrimination against, harassment of, or harm to colleagues;
  • publish confidential or classified information that should not be in the Application.

(2) In the event of a breach of the above obligations, Blended Leading reserves the right to restrict or terminate your access to the Application.

Art. 12. Uploading Personal Data of Third Parties

(1) When uploading 360 reports or other materials to the Application that contain personal data of third parties (e.g. names and comments of peer assessors), You declare that:

  • You have a legal basis for such uploading (e.g. the assessors’ consent or anonymization);
  • You are not infringing the rights of third parties;
  • You have informed the assessors of the processing of their data in the Application where this is required under the GDPR.

(2) The recommended practice is for the 360 reports that You upload to contain anonymized or aggregated feedback, without identifiable data of specific assessors.

(3) In the event that a third party raises a claim against Blended Leading in connection with personal data that You have uploaded in breach of the above obligations, You are obliged to indemnify Blended Leading in accordance with Art. 19.

V. ARTIFICIAL INTELLIGENCE (AI) AND GENERATED CONTENT

Art. 13. Nature of AI Processing

(1) The Application uses artificial intelligence technologies to analyze open-ended answers from 360-degree feedback and surveys, to classify behavioral indicators and to generate personalized development guidance. In the current version, the system processes only textual, structured and numerical data.

(2) Characteristics of the AI processing:

  • the AI extracts key concepts from freely written text;
  • the AI maps them to predefined behaviors in the Corporate Client’s leadership model;
  • the AI generates “strength” / “area for development” categorizations;
  • the AI processes only predefined pages of the uploaded documents;
  • the AI generates recommendations for individual actions and training resources.

(3) The Application does not read the content of users’ emails, chats, files or calendars.

Art. 14. Limitations of the AI

(1) The AI tool:

  • does NOT make autonomous decisions with legal effects for You within the meaning of Article 22 GDPR;
  • does NOT assess You for the purposes of hiring, promotion, demotion, premiums, bonuses or dismissal;
  • does NOT replace the professional advice of a coach, psychologist, mentor or HR specialist;
  • is NOT infallible, and its results may contain inaccuracies, bias or erroneous interpretations;
  • does NOT replace your own judgment and autonomy in personal development.

(2) You are responsible for critically reflecting on the AI-generated guidance and for the independent decisions that You make on the basis of it.

Art. 15. Right to Human Intervention

(1) In accordance with the principles of responsible use of AI and Article 22(3) GDPR (insofar as applicable), You have the right to:

  • request human review of the AI-generated results;
  • express your point of view and contest any result;
  • receive an explanation of the logic and significance of the AI processing.

(2) To exercise these rights, please contact us at info@leandigitalsolutions.com.

Art. 16. AI-Generated Content – Use by the User

(1) Guidance, recommendations and analyses generated by the AI specifically for You on the basis of your uploaded materials are intended for your personal professional development.

(2) You may use this guidance for personal and work purposes within your organization. You may NOT:

  • publish it publicly without Blended Leading’s consent;
  • use it for competitive benchmarking or to create a similar product;
  • use it to train a competing AI model;
  • sell, license or transfer it to third parties for consideration.

VI. INTELLECTUAL PROPERTY AND RIGHT OF ACCESS

Art. 17. Rights in the Application and the Content

(1) The entire Application, including its code, design, interface, logos, trademarks, leadership models, methodologies, templates, documentation and the Application Content, is protected by intellectual property rights and belongs to Blended Leading or to third parties who have granted permission to use the respective items, or in respect of which items there exists a statutory exception or limitation that allows their free use.

(2) The “BLENDED LEADING” trademark and the related graphic elements are the property of Blended Leading and may not be used without our express written permission.

Art. 18. Right of Access

(1) For the term of your access to the Application, Blended Leading grants You a right of access for personal leadership-development purposes within the scope of your work for the Corporate Client.

(2) This right terminates automatically upon:

  • termination of your access by the Corporate Client;
  • termination of the contract between Blended Leading and the Corporate Client;
  • breach of these Terms of Use on your part.

Art. 19. Rights in the User Content

(1) You retain your rights in the Content that You upload to the Application (User Content).

(2) For the purposes of providing the Service, You grant Blended Leading:

  • a limited license to store, process, copy (for backup purposes), display and analyze (including through AI) the User Content;
  • the license applies only for the term of your access and for the period thereafter during which the data is retained by virtue of the law or retention policies;
  • the license is limited to the purposes described in the Application’s Privacy Policy.

(3) Blended Leading may use aggregated and irreversibly anonymized data (which no longer allows You to be identified) to improve the services, for statistical analyses and for the development of new functionalities. This aggregated data is not subject to the restrictions of this Article.

Art. 20. Training of Artificial Intelligence (AI) Models

The User Content is NOT used to train general-purpose artificial intelligence models or similar artificial intelligence systems, unless You have given your express and voluntary consent thereto.

VII. WARRANTIES AND LIABILITY

Art. 21. Limitation of Warranties

(1) The Application is provided without express or implied warranties, to the extent permitted under the applicable law.

(2) We do not warrant that:

  • the Application will be continuously available, timely, secure or error-free;
  • the results of the AI processing will be accurate, exhaustive or fit for a particular purpose;
  • the guidance and recommendations generated by the Application will lead to a specific outcome in your personal development;
  • the Application will meet all of your specific expectations.

(3) The Application is NOT a tool for psychological diagnosis, medical consultation, psychotherapy, crisis intervention or similar services. If You need such services, please contact a qualified specialist.

Art. 22. Interruptions and Support

(1) The Application may be temporarily unavailable due to:

  • scheduled maintenance and updates (where possible, outside working hours);
  • unforeseen technical problems;
  • security incidents;
  • force majeure;
  • problems of third-party providers (hosting, AI, Microsoft, etc.).

(2) For significant scheduled interruptions, we endeavor to notify You in advance. Beyond that, we shall not be liable for temporary unavailability of the Application.

Art. 23. Limitation of Liability

(1) To the extent permitted under the applicable law, Blended Leading, its managers, employees, representatives and subcontractors shall not be liable for:

  • indirect, incidental, consequential, special or exemplary damages (incl. lost profits, loss of reputation, career consequences);
  • decisions that You have made on the basis of AI-generated guidance or recommendations from the Application;
  • loss of or damage to data caused by You or by the Corporate Client;
  • acts or omissions of the Corporate Client in connection with the Application;
  • damages resulting from a breach of these Terms of Use on your part.

(2) These limitations apply regardless of the legal basis (contract, tort, strict liability, breach of warranty).

(3) Nothing in these Terms of Use excludes or limits our liability for:

  • intentional or grossly negligent acts;
  • death or personal injury caused by our fault;
  • breaches that, under the applicable law, cannot be excluded (incl. consumer rights under the Consumer Protection Act and rights under the GDPR).

Art. 24. Indemnification by the User

(1) You undertake to indemnify Blended Leading and its managers, employees, representatives and subcontractors from and against all claims, liabilities, damages and costs (including reasonable attorneys’ fees) arising from:

  • your breach of these Terms of Use;
  • your breach of the applicable legislation;
  • your uploading of personal data of third parties in breach of Art. 12;
  • your infringement of the rights of third parties.

VIII. TERMINATION

Art. 25. Termination of Access

(1) Your access to the Application may be terminated in the following cases:

  • the Corporate Client has removed You from the list of authorized users;
  • termination of your employment/service relationship with the Corporate Client;
  • termination of the contract between Blended Leading and the Corporate Client;
  • a breach of these Terms of Use on your part;
  • your request for termination through the “Delete account” function.

(2) Termination takes effect immediately. After termination, You will retain access to your data for a reasonable period (usually 30 days) for the purpose of export, unless the applicable law or specific contractual obligations require otherwise.

Art. 26. Consequences of Termination

(1) Upon termination:

  • the right of access under Art. 18 terminates automatically;
  • the personal data for which Blended Leading acts as a processor on behalf of the Corporate Client is processed in accordance with the Corporate Client’s instructions and the DPA;
  • audit-log records required by law are retained for the applicable limitation periods;
  • the provisions of these Terms of Use whose nature requires survival (intellectual property, limitation of liability, indemnification, confidentiality) remain in force after termination as well.

IX. CONFIDENTIALITY

Art. 27. Confidentiality

(1) You undertake not to disclose to third parties:

  • confidential information that may be disclosed to You in the Application (methodologies, templates, companies’ leadership models);
  • information that the Corporate Client has designated as confidential;
  • your access credentials.

X. FINAL PROVISIONS

Art. 28. Changes to the Terms of Use

(1) We reserve the right to amend these Terms of Use in order to reflect changes in the legislation, our practices, the functionalities of the Application or the AI components.

(2) In the event of material changes, we will notify You via:

  • a prominent notice in the Application upon your next login;
  • an email notification to your work email (where possible);
  • updating the “Last updated” date on the home page of the Terms.

(3) The changes take effect from the date specified in the update itself. Continued use after that date constitutes acceptance of the updated version.

(4) If You do not accept the material changes, You may terminate your access to the Application through “Delete account” in the Settings.

Art. 30. Governing Law and Jurisdiction

(1) These Terms of Use are governed by and construed in accordance with the law of the Republic of Bulgaria and the applicable law of the European Union.

(2) All disputes are resolved first by way of negotiation. If no agreement is reached, disputes are referred to the competent Bulgarian court.

(3) For users who are EU citizens with habitual residence in a Member State other than Bulgaria, local jurisdictional rules may apply that provide the possibility of bringing a claim before the court of their place of residence.

Art. 31. Miscellaneous

(1) If any provision of these Terms of Use is held to be invalid, unlawful or unenforceable, this does not affect the validity and enforceability of the remaining provisions.

(2) Our failure to exercise, or delay in exercising, any right under these Terms of Use does not constitute a waiver of that right.

Art. 32. Entire Agreement and Interaction with Other Documents

(1) These Terms of Use, together with the Application’s Privacy Policy, constitute the entire agreement between Blended Leading and the User with respect to the use of the Application.

(2) These Terms of Use do NOT replace and do NOT amend the relationship between the Corporate Client and Blended Leading (Master Services Agreement, DPA), nor the relationship between the User and the Corporate Client (employment, service, etc.).

(3) In the event of a conflict:

  • between these Terms of Use and the Application’s Privacy Policy – on matters of personal data and privacy, the Application’s Privacy Policy shall apply;
  • between these Terms of Use and the Corporate Client’s DPA – the DPA shall apply to the processing of data in “processor” mode (Mode A);

Art. 33. Entry into Force

(1) These Terms of Use enter into force on 01.06.2026 and apply to all interactions with the Application after that date.