{"id":33092,"date":"2026-08-03T17:11:19","date_gmt":"2026-08-03T14:11:19","guid":{"rendered":"https:\/\/blendedleading.com\/?page_id=33092"},"modified":"2026-08-03T21:04:37","modified_gmt":"2026-08-03T18:04:37","slug":"users-guide-for-it-admin","status":"publish","type":"page","link":"https:\/\/blendedleading.com\/bg\/users-guide-for-it-admin\/","title":{"rendered":"Users&#8217; Guide for IT Admin"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33092\" class=\"elementor elementor-33092\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ce13ac e-con-full e-flex e-con e-parent\" data-id=\"8ce13ac\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0e58c53 e-con-full e-flex e-con e-child\" data-id=\"0e58c53\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c549c3 animated-fast elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"7c549c3\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><h1 class=\"ekit-heading--title elementskit-section-title text_fill\">Learning Hub  <span>for IT administrators<\/span><\/h1>\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>Practical guides, videos, FAQs, and leadership support resources for using Blended Leading inside Microsoft Teams.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99b3d87 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"99b3d87\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-81fa826 elementor-hidden-tablet elementor-hidden-mobile e-con-full e-flex e-con e-child\" data-id=\"81fa826\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fc056c3 e-con-full e-flex e-con e-child\" data-id=\"fc056c3\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-492a1df e-con-full e-flex e-con e-child\" data-id=\"492a1df\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-633e674 elementor-widget elementor-widget-button\" data-id=\"633e674\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/blendedleading.com\/users-guide-for-hr\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">For HR &amp; L&amp;D \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4f7e39 e-con-full e-flex e-con e-child\" data-id=\"e4f7e39\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9a22a78 e-con-full e-flex e-con e-child\" data-id=\"9a22a78\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a59c928 elementor-widget elementor-widget-button\" data-id=\"a59c928\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/users-guide-for-leaders\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">For Leaders \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a9e688 e-flex e-con-boxed e-con e-parent\" data-id=\"4a9e688\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2854fc8 e-con-full e-flex e-con e-child\" data-id=\"2854fc8\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f737e37 elementor-widget elementor-widget-ekit-nav-menu\" data-id=\"f737e37\" data-element_type=\"widget\" data-widget_type=\"ekit-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<nav class=\"ekit-wid-con ekit_menu_responsive_tablet\" \n\t\t\tdata-hamburger-icon=\"\" \n\t\t\tdata-hamburger-icon-type=\"icon\" \n\t\t\tdata-responsive-breakpoint=\"1024\">\n\t\t\t            <button class=\"elementskit-menu-hamburger elementskit-menu-toggler\"  type=\"button\" aria-label=\"hamburger-icon\">\n                                    <span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span>\n                            <\/button>\n            <div id=\"ekit-megamenu-it-learning-hub\" class=\"elementskit-menu-container elementskit-menu-offcanvas-elements elementskit-navbar-nav-default ekit-nav-menu-one-page-no ekit-nav-dropdown-hover\"><ul id=\"menu-it-learning-hub\" class=\"elementskit-navbar-nav elementskit-menu-po-center submenu-click-on-icon\"><li id=\"menu-item-33016\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-33016 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/blendedleading.com\/users-guide-for-it-admin\/\" class=\"ekit-menu-nav-link\">User Guide for IT Admin<\/a><\/li>\n<li id=\"menu-item-33014\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-33014 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/blendedleading.com\/faq-for-it\/\" class=\"ekit-menu-nav-link\">FAQ<\/a><\/li>\n<\/ul><div class=\"elementskit-nav-identity-panel\"><button class=\"elementskit-menu-close elementskit-menu-toggler\" type=\"button\">X<\/button><\/div><\/div>\t\t\t\n\t\t\t<div class=\"elementskit-menu-overlay elementskit-menu-offcanvas-elements elementskit-menu-toggler ekit-nav-menu--overlay\"><\/div>        <\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb97e8e e-flex e-con-boxed e-con e-parent\" data-id=\"fb97e8e\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-90a62f6 e-con-full e-flex e-con e-child\" data-id=\"90a62f6\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d4530a elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8d4530a\" data-element_type=\"widget\" id=\"left-menu-vertical\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#start\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Start Here<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#itadmin\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Understanding the Technical Architecture<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#authentication\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Authentication &amp; Permissions<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#bot\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Initial Deployment &amp; Bot Registration<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#config\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Managing the Teams Application &amp; User Access<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#security\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Security, Compliance &amp; Data Protection<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#troubleshoot\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Troubleshooting &amp; Support<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">FAQ \u2013 IT Administrator Perspective<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5dc009 e-con-full e-flex e-con e-child\" data-id=\"c5dc009\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f30f314 elementor-widget elementor-widget-text-editor\" data-id=\"f30f314\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: inherit; font-family: inherit; font-size: inherit; font-style: inherit; letter-spacing: inherit; text-align: inherit; text-transform: inherit;\"><b>Welcome to Blended Leading for IT!<\/b><\/span><\/p><p>This guide provides a technical overview of Blended Leading, explains the role of IT during deployment and operation, and helps you understand the security, access, and governance principles behind the solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1748d97 elementor-widget elementor-widget-menu-anchor\" data-id=\"1748d97\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"start\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f82453 elementor-widget elementor-widget-heading\" data-id=\"4f82453\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is Blended Leading (from an IT perspective)?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80a9b3c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"80a9b3c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Blended Leading is an AI-powered leadership enablement platform that delivers personalized leadership nudges directly within Microsoft Teams.<\/p><p>The solution is designed to integrate with your existing Microsoft 365 environment and operate as a secure, organization-specific service.<\/p><p>From an IT perspective, Blended Leading consists of:<\/p><ul><li>A Microsoft Teams application<\/li><li>A Microsoft Teams Bot<\/li><li>Microsoft Entra ID (Azure AD) authentication<\/li><li>Microsoft Graph integration<\/li><li>The Blended Leading cloud platform<\/li><\/ul><p>The platform is primarily administered by HR and business stakeholders, while IT is responsible for deployment, access, and governance.<\/p><h3><a name=\"_Toc233048630\"><\/a>What problem does it solve?<\/h3><p>Organizations invest heavily in leadership development through:<\/p><ul><li>Training programs<\/li><li>Coaching<\/li><li>Assessments<\/li><li>Learning platforms<\/li><\/ul><p>However, applying learning consistently in daily work remains a challenge.<\/p><p>Blended Leading extends leadership development into the flow of work by delivering personalized guidance directly inside Microsoft Teams.<\/p><p>For IT, this means supporting a business-critical development platform that operates within existing Microsoft infrastructure without introducing additional end-user complexity.<\/p><h3><a name=\"_Toc233048631\"><\/a>Your role as an IT Administrator<\/h3><p>As an IT Administrator, your role is to enable secure deployment and operation of the platform.<\/p><p>Your responsibilities typically include:<\/p><ul><li>Reviewing security and compliance requirements<\/li><li>Creating and configuring the Bot registration<\/li><li>Managing Microsoft Entra ID permissions<\/li><li>Installing and publishing the Teams application<\/li><li>Managing access policies and pilot groups<\/li><li>Supporting troubleshooting when required<\/li><\/ul><p>In most organizations, IT involvement is highest during deployment and significantly lower during ongoing operation.<\/p><h3><a name=\"_Toc233048632\"><\/a>What you don&#8217;t need to do<\/h3><p>Blended Leading is designed to minimize ongoing IT administration.<\/p><p>You do not need to:<\/p><ul><li>Configure leadership models<\/li><li>Upload leadership data<\/li><li>Manage nudges<\/li><li>Interpret reports or analytics<\/li><li>Support day-to-day user interactions<\/li><li>Monitor platform content<\/li><\/ul><p>These activities are handled by HR administrators and business owners.<\/p><h3><a name=\"_Toc233048633\"><\/a>How Blended Leading works (in simple terms)<\/h3><p>Blended Leading follows a straightforward flow:<\/p><ol><li>IT deploys and enables the platform<\/li><li>HR configures organizational settings and leadership data<\/li><li>Leaders access Blended Leading through Microsoft Teams<\/li><li>The platform generates personalized nudges<\/li><li>Feedback improves the user experience over time<\/li><li>HR receives aggregated organizational insights<\/li><\/ol><p>This separation ensures that IT remains focused on infrastructure, access, and governance.<\/p><h3><a name=\"_Toc233048634\"><\/a>Security by design<\/h3><p>Blended Leading is built around a principle of minimum required access.<\/p><p>The platform:<\/p><ul><li>Does not read Teams chats<\/li><li>Does not access email content<\/li><li>Does not access calendar content<\/li><li>Does not monitor user behavior<\/li><li>Does not record meetings<\/li><li>Does not access SharePoint or OneDrive files<\/li><\/ul><p>Only explicitly authorized data is processed.<\/p><p>This simplifies security reviews and reduces privacy concerns during deployment.<\/p><h3><a name=\"_Toc233048635\"><\/a>Authentication and identity<\/h3><p>Blended Leading uses Microsoft Entra ID for authentication.<\/p><p>This provides:<\/p><ul><li>Secure organizational sign-in<\/li><li>Tenant-specific access control<\/li><li>Single Sign-On experience<\/li><li>Centralized identity management<\/li><\/ul><p>The solution is deployed as a dedicated tenant-specific configuration, ensuring organizational isolation.<\/p><h3><a name=\"_Toc233048636\"><\/a>What IT gains<\/h3><p>Blended Leading is designed to:<\/p><ul><li>Fit naturally within Microsoft 365 environments<\/li><li>Minimize support overhead<\/li><li>Reduce deployment complexity<\/li><li>Support enterprise security requirements<\/li><li>Enable business ownership without continuous IT involvement<\/li><\/ul><p>Once deployed, ongoing administration is typically limited to application lifecycle management and standard Microsoft 365 governance processes.<\/p><h3><a name=\"_Toc233048637\"><\/a>A note on privacy and compliance<\/h3><p>Blended Leading is designed with strict privacy principles:<\/p><ul><li>No employee surveillance<\/li><li>No hidden data collection<\/li><li>Explicit data usage only<\/li><li>GDPR-aligned data handling<\/li><li>Secure processing and storage<\/li><li>Organization-controlled access<\/li><\/ul><p>The platform is intended to support leadership development\u2014not employee monitoring.<\/p><h3><a name=\"_Toc233048638\"><\/a>Your next steps<\/h3><p>The following articles explain the technical deployment process in detail:<\/p><ul><li>Understanding the Technical Architecture<\/li><li>Authentication &amp; Permissions<\/li><li>Initial Deployment<\/li><li>Installing the Teams Application<\/li><li>Managing Access &amp; User Availability<\/li><li>Security &amp; Compliance<\/li><li>Troubleshooting<\/li><li>FAQ for IT Administrators<\/li><\/ul><p>Blended Leading is designed to be straightforward to deploy, secure to operate, and easy to support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cc3f29 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"9cc3f29\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1e0d6f elementor-widget elementor-widget-menu-anchor\" data-id=\"c1e0d6f\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"itadmin\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a52cf93 elementor-widget elementor-widget-heading\" data-id=\"a52cf93\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Understanding the Technical Architecture<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-846fc15 elementor-widget elementor-widget-text-editor\" data-id=\"846fc15\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Before deploying Blended Leading, it is useful to understand how the different components work together.<\/p><p>This article provides a high-level overview of the architecture, authentication model, and data flow behind the platform.<\/p><p>You do not need to be a developer to understand this section. Its purpose is to support technical reviews, security assessments, and deployment planning.<\/p><p>\u00a0<\/p><h3><a name=\"_Toc233048640\"><\/a>Architecture Overview<\/h3><p>Blended Leading consists of five main components:<\/p><ol><li>Microsoft Teams<\/li><li>Microsoft Entra ID (Azure AD)<\/li><li>Microsoft Graph<\/li><li>Blended Leading Bot<\/li><li>Blended Leading Platform<\/li><\/ol><p>Together, these components provide a secure and seamless user experience inside Microsoft Teams.<\/p><p>\u00a0<\/p><h3><a name=\"_Toc233048641\"><\/a>Component 1: Microsoft Teams<\/h3><p>Microsoft Teams is the primary user interface.<\/p><p>Leaders interact with Blended Leading directly inside Teams to:<\/p><ul><li>Receive nudges<\/li><li>Review insights and results<\/li><li>Manage personal settings<\/li><li>Rate nudges and provide feedback<\/li><\/ul><p>No additional platform login is required.<\/p><p>\u00a0<\/p><h3><a name=\"_Toc233048642\"><\/a>Component 2: Microsoft Entra ID<\/h3><p>Microsoft Entra ID provides identity management and authentication.<\/p><p>It is responsible for:<\/p><ul><li>User authentication<\/li><li>Single Sign-On (SSO)<\/li><li>Organizational access control<\/li><li>Tenant identification<\/li><\/ul><p>When a user opens Blended Leading, authentication is performed through Microsoft Entra ID using the organization&#8217;s existing identity infrastructure.<\/p><p>\u00a0<\/p><h3><a name=\"_Toc233048643\"><\/a>Component 3: Microsoft Graph<\/h3><p>Blended Leading uses Microsoft Graph with a limited permission scope.<\/p><p>The platform uses Microsoft Graph to:<\/p><ul><li>Verify user identity<\/li><li>Retrieve basic profile information<\/li><li>Confirm tenant membership<\/li><\/ul><p>The required permission is:<\/p><p><strong>User.Read<\/strong><\/p><p>This permission allows access to basic profile information required for authentication and user provisioning.<\/p><p>Blended Leading does not require access to:<\/p><ul><li>Mail<\/li><li>Calendars<\/li><li>Teams conversations<\/li><li>Files<\/li><li>SharePoint content<\/li><li>Meeting recordings<\/li><\/ul><p>This follows the principle of least privilege.<\/p><p>\u00a0<\/p><h3><a name=\"_Toc233048644\"><\/a>Component 4: Blended Leading Bot<\/h3><p>The Blended Leading Bot is the communication layer between Microsoft Teams and the Blended Leading platform.<\/p><p>The Bot is responsible for:<\/p><ul><li>Delivering nudges<\/li><li>Receiving user interactions<\/li><li>Managing Teams-based communication<\/li><\/ul><p>The Bot operates within your Microsoft 365 tenant through a dedicated Bot registration.<\/p><p>This registration is configured during deployment.<\/p><p>\u00a0<\/p><h3><a name=\"_Toc233048645\"><\/a>Component 5: Blended Leading Platform<\/h3><p>The Blended Leading Platform provides:<\/p><ul><li>User management<\/li><li>Leadership model management<\/li><li>Data processing<\/li><li>Nudge generation<\/li><li>Reporting and analytics<\/li><li>Administration interfaces<\/li><\/ul><p>This is where HR administrators configure the organizational setup and review aggregated insights.<\/p><p>\u00a0<\/p><h3><a name=\"_Toc233048646\"><\/a>High-Level Data Flow<\/h3><p>A simplified flow looks like this:<\/p><p><strong>Step 1<\/strong><\/p><p>User opens Blended Leading in Microsoft Teams.<\/p><p><strong>Step 2<\/strong><\/p><p>Microsoft Entra ID authenticates the user.<\/p><p><strong>Step 3<\/strong><\/p><p>Microsoft Graph confirms user identity and tenant information.<\/p><p><strong>Step 4<\/strong><\/p><p>The Blended Leading Platform retrieves the user&#8217;s configuration and available data.<\/p><p><strong>Step 5<\/strong><\/p><p>Relevant nudges and insights are generated.<\/p><p><strong>Step 6<\/strong><\/p><p>The Blended Leading Bot delivers the content inside Microsoft Teams.<\/p><p><strong>Step 7<\/strong><\/p><p>User feedback is returned to the platform for continuous improvement and aggregated reporting.<\/p><p>\u00a0<\/p><h3><a name=\"_Toc233048647\"><\/a>Single-Tenant Deployment Model<\/h3><p>Blended Leading uses a dedicated tenant-specific configuration.<\/p><p>This means:<\/p><ul><li>Each customer has its own Bot registration<\/li><li>Authentication is restricted to the organization&#8217;s tenant<\/li><li>Access is controlled by the customer<\/li><li>Cross-tenant access is not permitted<\/li><\/ul><p>This model improves:<\/p><ul><li>Security<\/li><li>Governance<\/li><li>Administrative control<\/li><\/ul><p>\u00a0<\/p><h3><a name=\"_Toc233048648\"><\/a>Why a Bot Registration is Required<\/h3><p>The Bot registration enables secure communication between:<\/p><ul><li>Microsoft Teams<\/li><li>Microsoft Entra ID<\/li><li>The Blended Leading Platform<\/li><\/ul><p>Without a registered Bot:<\/p><ul><li>Teams cannot deliver nudges<\/li><li>Authentication cannot be completed<\/li><li>Users cannot interact with the application<\/li><\/ul><p>For this reason, Bot registration is the first deployment step.<\/p><p>\u00a0<\/p><h3><a name=\"_Toc233048649\"><\/a>Security Principles<\/h3><p>The architecture follows several core security principles:<\/p><p><strong>Least Privilege<\/strong><\/p><p>Only the minimum required permissions are requested.<\/p><p><strong>Tenant Isolation<\/strong><\/p><p>Each customer environment is isolated from other customers.<\/p><p><strong>Explicit Data Access<\/strong><\/p><p>Only approved and configured data sources are processed.<\/p><p><strong>Secure Authentication<\/strong><\/p><p>Authentication is handled through Microsoft Entra ID.<\/p><p><strong>No Hidden Monitoring<\/strong><\/p><p>The platform does not monitor user communications or activity.<\/p><p>\u00a0<\/p><h3><a name=\"_Toc233048650\"><\/a>Typical Deployment Flow<\/h3><p>A standard deployment follows these steps:<\/p><ol><li>Review architecture and security requirements<\/li><li>Register the Bot<\/li><li>Configure Microsoft Entra ID permissions<\/li><li>Provide deployment information to Blended Leading<\/li><li>Receive the Teams application package<\/li><li>Upload and publish the Teams app<\/li><li>Assign users or pilot groups<\/li><li>Launch the solution<\/li><\/ol><p>The following articles explain each step in detail.<\/p><p>\u00a0<\/p><h3><a name=\"_Toc233048651\"><\/a>In Summary<\/h3><p>The Blended Leading architecture is built around:<\/p><ul><li>Microsoft Teams<\/li><li>Microsoft Entra ID<\/li><li>Microsoft Graph<\/li><li>A dedicated Bot<\/li><li>The Blended Leading Platform<\/li><\/ul><p>Together, these components provide a secure, scalable, and tenant-specific leadership development solution with minimal ongoing IT administration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c02057f elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"c02057f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7f0e31 elementor-widget elementor-widget-menu-anchor\" data-id=\"a7f0e31\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"authentication\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c304c12 elementor-widget elementor-widget-heading\" data-id=\"c304c12\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Authentication &amp; Permissions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-536f890 elementor-widget elementor-widget-text-editor\" data-id=\"536f890\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Authentication and permissions are at the core of every Blended Leading deployment.<br \/>This article explains how users are authenticated, which permissions are required, why they are needed, and how Blended Leading follows the principle of least privilege.<br \/>Understanding these concepts will help you complete security reviews, tenant approvals, and deployment planning more efficiently.<\/p><h3>Why Authentication Matters<\/h3><p>Blended Leading is designed to operate within your Microsoft 365 environment.<\/p><p>To provide a seamless user experience, the platform needs to:<\/p><ul><li>Verify user identity<\/li><li>Confirm organizational membership<\/li><li>Enable secure access to the application<\/li><li>Ensure users only access information they are authorized to see<\/li><\/ul><p>Rather than creating separate user accounts, Blended Leading relies on your existing Microsoft identity infrastructure.<\/p><h3>Authentication Model<\/h3><p>Blended Leading uses:<\/p><p><strong>Microsoft Entra ID (Azure AD)<\/strong><\/p><p>for:<\/p><ul><li>Authentication<\/li><li>Identity management<\/li><li>Single Sign-On (SSO)<\/li><li>Tenant verification<\/li><\/ul><p>When a user launches Blended Leading from Microsoft Teams:<\/p><ol><li>Microsoft Entra ID authenticates the user<\/li><li>The user&#8217;s tenant is verified<\/li><li>Access is granted according to organizational configuration<\/li><\/ol><p>No separate username or password is required.<\/p><h3>Single Sign-On (SSO)<\/h3><p>Blended Leading supports Single Sign-On through Microsoft Entra ID.<\/p><p>This means users:<\/p><ul><li>Do not need additional credentials<\/li><li>Do not manage separate passwords<\/li><li>Access the platform through their existing Microsoft 365 account<\/li><\/ul><p>Benefits include:<\/p><ul><li>Improved user experience<\/li><li>Reduced support requests<\/li><li>Stronger security controls<\/li><li>Centralized identity management<\/li><\/ul><h3>Tenant Authentication<\/h3><p>During deployment, Blended Leading is configured as a:<\/p><p><strong>Single-Tenant Application<\/strong><\/p><p>This means:<\/p><ul><li>Authentication is restricted to your organization<\/li><li>Only approved users can access the platform<\/li><li>Access is isolated from other customers<\/li><\/ul><p>This model improves:<\/p><ul><li>Security<\/li><li>Governance<\/li><li>Administrative control<\/li><\/ul><h3>Microsoft Graph Permissions<\/h3><p>Blended Leading requires a minimal Microsoft Graph permission set.<\/p><p><strong>Required Permission<\/strong><\/p><p><strong>User.Read<\/strong><\/p><p>This permission allows the application to:<\/p><ul><li>Identify the signed-in user<\/li><li>Retrieve basic profile information<\/li><li>Verify organizational membership<\/li><\/ul><p>Examples include:<\/p><ul><li>Name<\/li><li>Email address<\/li><li>User identifier<\/li><li>Tenant information<\/li><\/ul><p><strong>Why User.Read Is Required<\/strong><\/p><p>Without User.Read, the platform cannot:<\/p><ul><li>Authenticate users properly<\/li><li>Associate users with the correct tenant<\/li><li>Personalize the user experience<\/li><li>Manage user provisioning<\/li><\/ul><p>This permission is required solely for identity purposes.<\/p><h3><a name=\"_Toc233048658\"><\/a>What Blended Leading Does NOT Access<\/h3><p>Blended Leading does not request access to:<\/p><p><strong>Microsoft Teams<\/strong><\/p><ul><li>Chats<\/li><li>Channel messages<\/li><li>Conversations<\/li><\/ul><p><strong>Microsoft Outlook<\/strong><\/p><ul><li>Emails<\/li><li>Attachments<\/li><li>Mailboxes<\/li><\/ul><p><strong>Microsoft Calendar<\/strong><\/p><ul><li>Events<\/li><li>Meeting content<\/li><li>Scheduling information<\/li><\/ul><p><strong>Microsoft Files<\/strong><\/p><ul><li>OneDrive<\/li><li>SharePoint<\/li><li>Teams files<\/li><\/ul><p><strong>Microsoft Meetings<\/strong><\/p><ul><li>Recordings<\/li><li>Transcripts<\/li><li>Meeting analytics<\/li><\/ul><p>These permissions are not required and are not requested.<\/p><h3><a name=\"_Toc233048659\"><\/a>Admin Consent<\/h3><p>Before users can access Blended Leading, an administrator must grant consent for the required Microsoft Graph permissions.<\/p><p>The consent process:<\/p><ol><li>Reviews requested permissions<\/li><li>Grants organizational approval<\/li><li>Enables user authentication<\/li><\/ol><p>Because Blended Leading only requires User.Read, the consent scope remains minimal.<\/p><h3><a name=\"_Toc233048660\"><\/a>Client Secret &amp; Application Identity<\/h3><p>As part of deployment, a dedicated Bot registration is created.<\/p><p>This registration includes:<\/p><p><strong>Application (Client) ID<\/strong><\/p><p>Identifies the application within Microsoft Entra ID.<\/p><p><strong>Directory (Tenant) ID<\/strong><\/p><p>Identifies the customer tenant.<\/p><p><strong>Client Secret<\/strong><\/p><p>Provides secure application authentication.<\/p><p>These values are required to generate the customer-specific deployment package.<\/p><h3><a name=\"_Toc233048661\"><\/a>Security Best Practices<\/h3><p>We recommend:<\/p><p><strong>\u2714 Store Client Secrets Securely<\/strong><\/p><p>Treat secrets as privileged credentials.<\/p><p><strong>\u2714 Follow Secret Rotation Policies<\/strong><\/p><p>Rotate secrets according to your organization&#8217;s security standards.<\/p><p><strong>\u2714 Limit Administrative Access<\/strong><\/p><p>Restrict Bot and App Registration administration to authorized personnel.<\/p><p><strong>\u2714 Review Permissions Periodically<\/strong><\/p><p>Confirm that only required permissions remain assigned.<\/p><h3>Common Security Questions<\/h3><p><strong>Does Blended Leading store Microsoft passwords?<\/strong><\/p><p>No.<\/p><p>Authentication is performed through Microsoft Entra ID.<\/p><p>Passwords are never stored by Blended Leading.<\/p><p><strong>Can Blended Leading access our Teams conversations?<\/strong><\/p><p>No.<\/p><p>The platform does not request or receive permissions for Teams conversations.<\/p><p><strong>Can we restrict access to specific users?<\/strong><\/p><p>Yes.<\/p><p>Access can be limited through:<\/p><ul><li>Teams application assignment<\/li><li>Security groups<\/li><li>Pilot groups<\/li><li>Organizational policies<\/li><\/ul><p><strong>Can permissions be revoked later?<\/strong><\/p><p>Yes.<\/p><p>Administrators can remove:<\/p><ul><li>Application permissions<\/li><li>Tenant consent<\/li><li>Teams application availability<\/li><\/ul><p>at any time.<\/p><p><strong>In Summary<\/strong><\/p><p>Blended Leading authentication is based on:<\/p><ul><li>Microsoft Entra ID<\/li><li>Single Sign-On<\/li><li>Tenant-specific access control<\/li><li>Minimal Microsoft Graph permissions<\/li><\/ul><p>The only required Microsoft Graph permission is:<\/p><p><strong>User.Read<\/strong><\/p><p>This approach provides secure authentication while maintaining the principle of least privilege.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8876497 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"8876497\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39d8ee2 elementor-widget elementor-widget-menu-anchor\" data-id=\"39d8ee2\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"bot\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3a17ab elementor-widget elementor-widget-heading\" data-id=\"d3a17ab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Initial Deployment &amp; Bot Registration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32751c0 elementor-widget elementor-widget-text-editor\" data-id=\"32751c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This article walks you through the initial deployment of Blended Leading within your Microsoft 365 environment.<\/p><p>The deployment process is typically completed once during implementation and consists of:<\/p><ol><li>Creating the Bot registration<\/li><li>Configuring Microsoft Entra ID permissions<\/li><li>Providing deployment information to Blended Leading<\/li><li>Installing the Teams application<\/li><li>Assigning access to users<\/li><\/ol><p>The entire process usually takes less than an hour for an experienced Microsoft 365 administrator.<\/p><p>\u00a0<\/p><h3>Before You Begin<\/h3><p>Before starting, ensure you have:<\/p><p><strong>Required Permissions<\/strong><\/p><ul><li>Microsoft Teams Administrator access<\/li><li>Microsoft Entra ID (Azure AD) Administrator access<\/li><li>Application Registration permissions<\/li><\/ul><p><strong>Required Environment<\/strong><\/p><ul><li>Microsoft 365 tenant<\/li><li>Microsoft Teams enabled<\/li><li>Microsoft Entra ID available<\/li><\/ul><p>\u00a0<\/p><h3>Deployment Overview<\/h3><p>The deployment process follows this sequence:<\/p><p><strong>Step 1<\/strong><\/p><p>Create the Blended Leading Bot registration.<\/p><p><strong>Step 2<\/strong><\/p><p>Configure authentication and permissions.<\/p><p><strong>Step 3<\/strong><\/p><p>Provide deployment information to Blended Leading.<\/p><p><strong>Step 4<\/strong><\/p><p>Receive the customer-specific Teams application package.<\/p><p><strong>Step 5<\/strong><\/p><p>Upload and publish the Teams application.<\/p><p><strong>Step 6<\/strong><\/p><p>Assign users or pilot groups.<\/p><p>\u00a0<\/p><h3>Step 1: Create the Bot Registration<\/h3><p>The Blended Leading Bot enables communication between:<\/p><ul><li>Microsoft Teams<\/li><li>Microsoft Entra ID<\/li><li>The Blended Leading Platform<\/li><\/ul><p>Without the Bot registration, Teams cannot deliver nudges or support user interactions.<\/p><p>\u00a0<\/p><h4>Open the Teams Developer Portal<\/h4><p>Navigate to:<\/p><p><a href=\"https:\/\/dev.teams.microsoft.com\/\">https:\/\/dev.teams.microsoft.com\/<\/a><\/p><p>\u00a0<\/p><h4>Create a New Bot<\/h4><ol><li>Open <strong>Tools<\/strong><\/li><li>Select <strong>Bot Management<\/strong><\/li><li>Click <strong>New Bot<\/strong><\/li><\/ol><p>Configure the following:<\/p><p><strong>Bot Name<\/strong><\/p><p>BL Bot<\/p><p><strong>Messaging Endpoint<\/strong><\/p><p>https:\/\/api.blendedleading.com\/bot<\/p><p>Click <strong>Save<\/strong>.<\/p><p>\u00a0<\/p><h4>Create a Client Secret<\/h4><p>After the Bot is created:<\/p><ol><li>Open <strong>Client Secrets<\/strong><\/li><li>Create a new secret<\/li><li>Store the secret securely<\/li><\/ol><p>\u26a0\ufe0f The secret will be required later during deployment.<\/p><p>\u00a0<\/p><h3>Step 2: Configure Microsoft Entra ID<\/h3><p>After creating the Bot:<\/p><ol><li>Open Microsoft Azure Portal<\/li><\/ol><p>https:\/\/portal.azure.com\/<\/p><ol><li>Navigate to:<\/li><\/ol><p>App Registrations<\/p><ol><li>Open the Bot registration created in the previous step.<\/li><\/ol><p>\u00a0<\/p><h4>Configure Supported Account Types<\/h4><p>Navigate to:<\/p><p>Authentication<\/p><p>Select:<\/p><p><strong>Accounts in this organizational directory only<\/strong><\/p><p>(Single Tenant)<\/p><p>Save the configuration.<\/p><p>\u00a0<\/p><h4>Configure API Permissions<\/h4><p>Navigate to:<\/p><p>API Permissions<\/p><p>Select:<\/p><p>Add Permission<\/p><p>Choose:<\/p><p>Microsoft Graph<\/p><p>Then:<\/p><p>Delegated Permissions<\/p><p>Add:<\/p><p>User.Read<\/p><p>Finally:<\/p><p>Grant Admin Consent<\/p><p>for your organization.<\/p><p>\u00a0<\/p><h4>Collect Deployment Information<\/h4><p>Navigate to:<\/p><p>Overview<\/p><p>Record the following values:<\/p><p><strong>Application (Client) ID<\/strong><\/p><p><strong>Directory (Tenant) ID<\/strong><\/p><p>These values will be required by the Blended Leading deployment team.<\/p><p>\u00a0<\/p><h3>Step 3: Provide Deployment Information<\/h3><p>Send the following information securely to the Blended Leading implementation team:<\/p><p><strong>Application (Client) ID<\/strong><\/p><p><strong>Directory (Tenant) ID<\/strong><\/p><p><strong>Client Secret<\/strong><\/p><p>These values are used to generate your organization-specific deployment package.<\/p><p>\u00a0<\/p><h4>What Happens Next?<\/h4><p>The Blended Leading team will:<\/p><ul><li>Configure your tenant-specific deployment<\/li><li>Generate your Teams application package<\/li><li>Provide the installation archive<\/li><\/ul><p>You will receive a deployment package ready for upload into Microsoft Teams.<\/p><p>\u00a0<\/p><h3>Step 4: Grant Tenant Consent<\/h3><p>Before installing the application, administrator consent must be granted.<\/p><p>Execute the consent URL provided by Blended Leading during deployment.<\/p><p>This grants the required Microsoft Graph permission:<\/p><p>User.Read<\/p><p>No additional Graph permissions are required.<\/p><p>\u00a0<\/p><h3>Step 5: Install the Teams Application<\/h3><p>After receiving the deployment package:<\/p><p>Open:<\/p><p>https:\/\/admin.teams.microsoft.com<\/p><p>Navigate to:<\/p><p><strong>Teams Admin Center \u2192 Manage Apps<\/strong><\/p><p>\u00a0<\/p><h4>Upload the Application<\/h4><ol><li>Select <strong>Actions<\/strong><\/li><li>Choose <strong>Upload New App<\/strong><\/li><li>Upload the deployment package provided by Blended Leading<\/li><\/ol><p>After upload:<\/p><ol><li>Open the application details<\/li><li>Verify configuration<\/li><li>Review availability settings<\/li><\/ol><p>\u00a0<\/p><h3>Step 6: Assign Users<\/h3><p>You can choose who receives access.<\/p><p>Typical deployment approaches include:<\/p><h4>Pilot Deployment<\/h4><p>Assign to:<\/p><ul><li>Selected leaders<\/li><li>Pilot groups<\/li><li>Specific departments<\/li><\/ul><p>Recommended for initial rollout.<\/p><p>\u00a0<\/p><h4>Department Rollout<\/h4><p>Assign to:<\/p><ul><li>Business units<\/li><li>Functions<\/li><li>Leadership populations<\/li><\/ul><p>\u00a0<\/p><h4>Organization-Wide Rollout<\/h4><p>Make the application available to all eligible users.<\/p><p>\u00a0<\/p><h4>Verify Deployment<\/h4><p>Before launch, verify:<\/p><p><strong>Authentication<\/strong><\/p><ul><li>User can sign in successfully<\/li><\/ul><p><strong>Teams Availability<\/strong><\/p><ul><li>App appears in Teams<\/li><\/ul><p><strong>Bot Connectivity<\/strong><\/p><ul><li>Nudges can be delivered<\/li><\/ul><p><strong>HR Administration<\/strong><\/p><ul><li>HR Admin can access the administration portal<\/li><\/ul><p>\u00a0<\/p><h3>Recommended Rollout Approach<\/h3><p>We recommend:<\/p><p><strong>Phase 1<\/strong><\/p><p>Pilot group<\/p><p><strong>Phase 2<\/strong><\/p><p>Selected business units<\/p><p><strong>Phase 3<\/strong><\/p><p>Organization-wide deployment<\/p><p>This approach allows validation before scaling.<\/p><p>\u00a0<\/p><h3>Common Deployment Issues<\/h3><p><strong>App Does Not Appear in Teams<\/strong><\/p><p>Check:<\/p><ul><li>App assignment<\/li><li>Teams policies<\/li><li>User group membership<\/li><\/ul><p>\u00a0<\/p><p><strong>User Cannot Sign In<\/strong><\/p><p>Check:<\/p><ul><li>Tenant consent<\/li><li>User account status<\/li><li>Microsoft Entra ID configuration<\/li><\/ul><p>\u00a0<\/p><p><strong>Bot Not Responding<\/strong><\/p><p>Check:<\/p><ul><li>Bot registration<\/li><li>Client Secret validity<\/li><li>Tenant configuration<\/li><\/ul><p>\u00a0<\/p><p><strong>In Summary<\/strong><\/p><p>Initial deployment consists of:<\/p><ul><li>Bot registration<\/li><li>Entra ID configuration<\/li><li>User.Read permission approval<\/li><li>Teams application installation<\/li><li>User assignment<\/li><\/ul><p>Once deployment is completed, ongoing administration is typically minimal and primarily focused on application lifecycle management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ff4297 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"2ff4297\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54ebcf6 elementor-widget elementor-widget-menu-anchor\" data-id=\"54ebcf6\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"config\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d8c104 elementor-widget elementor-widget-heading\" data-id=\"2d8c104\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Managing the Teams Application &amp; User Access<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3461611 elementor-widget elementor-widget-text-editor\" data-id=\"3461611\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Once Blended Leading has been deployed, ongoing IT administration is typically limited to managing application availability, user access, and version updates.<\/p><p>This article explains how to manage the Microsoft Teams application after deployment and how to support controlled rollouts across your organization.<\/p><h3>Why This Matters<\/h3><p>Managing application availability allows you to:<\/p><ul><li>Control who can access Blended Leading<\/li><li>Support pilot deployments<\/li><li>Roll out the solution gradually<\/li><li>Align deployment with organizational policies<\/li><li>Maintain governance and security standards<\/li><\/ul><p>Most organizations begin with a pilot group before expanding access more broadly.<\/p><h3><a name=\"_Toc233048676\"><\/a>Accessing the Teams Admin Center<\/h3><p>Application management is performed through the Microsoft Teams Admin Center.<\/p><p>Navigate to:<\/p><p>https:\/\/admin.teams.microsoft.com<\/p><p>From there, open:<\/p><p><strong>Teams Apps \u2192 Manage Apps<\/strong><\/p><p>This section contains all Teams applications available within your tenant.<\/p><h3><a name=\"_Toc233048677\"><\/a>Locating the Blended Leading Application<\/h3><p>After installation, locate:<\/p><p><strong>Blended Leading<\/strong><\/p><p>Within the application list.<\/p><p>From the application details page, you can:<\/p><ul><li>Review configuration<\/li><li>Manage availability<\/li><li>Control user access<\/li><li>Verify application status<\/li><\/ul><h3>Making the Application Available<\/h3><p>Blended Leading supports flexible deployment models.<\/p><p>You can make the application available to:<\/p><h4>Specific Users<\/h4><p>Useful for:<\/p><ul><li>Testing<\/li><li>Early adopters<\/li><li>Executive sponsors<\/li><\/ul><h4>Security Groups<\/h4><p>Useful for:<\/p><ul><li>Pilot programs<\/li><li>Leadership cohorts<\/li><li>Departmental rollouts<\/li><\/ul><p>Recommended for most deployments.<\/p><h4>Entire Organization<\/h4><p>Useful when:<\/p><ul><li>Pilot phases are completed<\/li><li>Governance approvals are finalized<\/li><li>The organization is ready for full adoption<\/li><\/ul><h4>Recommended Rollout Approach<\/h4><p>Most successful deployments follow a phased approach.<\/p><p><strong>Phase 1 \u2013 Pilot Group<\/strong><\/p><p>Assign access to:<\/p><ul><li>HR project team<\/li><li>Leadership development team<\/li><li>Selected leaders<\/li><\/ul><p>Goals:<\/p><ul><li>Validate deployment<\/li><li>Confirm user experience<\/li><li>Collect initial feedback<\/li><\/ul><p><strong>Phase 2 \u2013 Controlled Expansion<\/strong><\/p><p>Assign access to:<\/p><ul><li>Specific business units<\/li><li>Leadership populations<\/li><li>Target groups<\/li><\/ul><p>Goals:<\/p><ul><li>Validate scalability<\/li><li>Confirm governance processes<\/li><li>Measure adoption<\/li><\/ul><p><strong>Phase 3 \u2013 Organization-Wide Rollout<\/strong><\/p><p>Make the application available to all eligible users.<\/p><p>Goals:<\/p><ul><li>Maximize adoption<\/li><li>Standardize access<\/li><li>Reduce administrative effort<\/li><\/ul><h3>Managing User Access<\/h3><p>Access can be adjusted at any time.<\/p><p>You can:<\/p><p><strong>Add Users<\/strong><\/p><p>Grant access to:<\/p><ul><li>New leaders<\/li><li>New departments<\/li><li>New locations<\/li><\/ul><p><strong>Remove Users<\/strong><\/p><p>Remove access when:<\/p><ul><li>Employees leave<\/li><li>Pilot programs end<\/li><li>Access is no longer required<\/li><\/ul><p><strong>Restrict Access<\/strong><\/p><p>Access can be limited through:<\/p><ul><li>Security groups<\/li><li>Teams policies<\/li><li>Organizational controls<\/li><\/ul><p>This allows precise governance without changing the application itself.<\/p><h3>Managing Updates<\/h3><p>Blended Leading periodically releases updates and improvements.<\/p><p>Updates may include:<\/p><ul><li>New functionality<\/li><li>Security enhancements<\/li><li>User experience improvements<\/li><li>Platform optimizations<\/li><\/ul><p><strong>Updating the Application<\/strong><\/p><p>When a new package is provided:<\/p><ol><li>Open Teams Admin Center<\/li><li>Navigate to Manage Apps<\/li><li>Select Blended Leading<\/li><li>Upload the updated package<\/li><\/ol><p>Microsoft Teams will apply the updated version according to standard Teams application management processes.<\/p><h3>Version Management Best Practices<\/h3><p>We recommend:<\/p><p><strong>\u2714 Test Before Broad Rollout<\/strong><\/p><p>Validate updates with a small group first.<\/p><p><strong>\u2714 Inform HR Administrators<\/strong><\/p><p>Communicate changes that may affect:<\/p><ul><li>Reporting<\/li><li>Configuration<\/li><li>User experience<\/li><\/ul><p><strong>\u2714 Keep Documentation Updated<\/strong><\/p><p>Ensure internal support documentation reflects the deployed version.<\/p><h3>Temporarily Disabling Access<\/h3><p>If necessary, access can be temporarily restricted by:<\/p><ul><li>Removing user assignments<\/li><li>Restricting security groups<\/li><li>Updating Teams application policies<\/li><\/ul><p>This can be useful during:<\/p><ul><li>Security reviews<\/li><li>Internal audits<\/li><li>Organizational changes<\/li><\/ul><h3>Removing the Application<\/h3><p>If Blended Leading is no longer required:<\/p><ol><li>Remove user access<\/li><li>Unpublish the application<\/li><li>Remove the Teams package<\/li><li>Revoke application permissions if required<\/li><\/ol><p>Removal can be performed at any time by the tenant administrator.<\/p><h3>Supporting HR During Rollout<\/h3><p>Although HR owns the operational use of Blended Leading, IT may be asked to assist with:<\/p><p><strong>User Access Issues<\/strong><\/p><p>Examples:<\/p><ul><li>Application not visible<\/li><li>Sign-in problems<\/li><li>Assignment issues<\/li><\/ul><p><strong>Application Updates<\/strong><\/p><p>Examples:<\/p><ul><li>New package deployment<\/li><li>Version validation<\/li><\/ul><p><strong>Security Reviews<\/strong><\/p><p>Examples:<\/p><ul><li>Permission reviews<\/li><li>Compliance assessments<\/li><li>Tenant governance reviews<\/li><\/ul><h3>Common Questions<\/h3><p><strong>Can we deploy to only one department?<\/strong><\/p><p>Yes.<\/p><p>Application availability can be restricted to specific users or groups.<\/p><p><strong>Can we run a pilot before full rollout?<\/strong><\/p><p>Yes.<\/p><p>Pilot deployments are recommended and commonly used.<\/p><p><strong>Can we remove access without uninstalling the application?<\/strong><\/p><p>Yes.<\/p><p>User access can be managed independently of the application package.<\/p><p><strong>Can we roll back an update?<\/strong><\/p><p>This depends on your internal application governance process and the available deployment package versions.<\/p><p>Contact the Blended Leading support team if rollback assistance is required.<\/p><p><strong>In Summary<\/strong><\/p><p>Managing Blended Leading after deployment primarily involves:<\/p><ul><li>User access management<\/li><li>Teams application availability<\/li><li>Version updates<\/li><li>Governance support<\/li><\/ul><p>Most day-to-day platform administration remains with HR, allowing IT to focus on security, access control, and lifecycle management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e05045 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"5e05045\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e14c47 elementor-widget elementor-widget-menu-anchor\" data-id=\"8e14c47\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"security\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14b6f8f elementor-widget elementor-widget-heading\" data-id=\"14b6f8f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Security, Compliance &amp; Data Protection<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2520d3d elementor-widget elementor-widget-text-editor\" data-id=\"2520d3d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Security, privacy, and compliance are central to every Blended Leading deployment.<\/p><p>This article explains how the platform is designed to protect organizational data, which security principles are applied, and what IT administrators should know during security reviews, audits, and compliance assessments.<\/p><h4>Security by Design<\/h4><p>Blended Leading has been designed around a simple principle:<\/p><p>Access only what is necessary. Nothing more.<\/p><p>The platform follows a <strong>least-privilege architecture<\/strong>, meaning it requests only the minimum permissions required to authenticate users and operate within Microsoft Teams.<\/p><p>This reduces:<\/p><ul><li>Security risks<\/li><li>Compliance complexity<\/li><li>Administrative overhead<\/li><\/ul><h4>Core Security Principles<\/h4><p>Blended Leading is built around five core principles:<\/p><ol><li><strong> Least Privilege<\/strong><\/li><\/ol><p>Only the minimum required permissions are requested.<\/p><p>The platform requires:<\/p><ul><li>Microsoft Entra ID authentication<\/li><li>Microsoft Graph User.Read permission<\/li><\/ul><p>No additional Microsoft Graph permissions are required for normal operation.<\/p><ol start=\"2\"><li><strong> Tenant Isolation<\/strong><\/li><\/ol><p>Each customer operates within its own Microsoft 365 tenant.<\/p><p>This ensures:<\/p><ul><li>Organizational separation<\/li><li>Independent authentication<\/li><li>Dedicated Bot registration<\/li><li>Controlled access<\/li><\/ul><p>There is no cross-customer visibility.<\/p><ol start=\"3\"><li><strong> Explicit Data Usage<\/strong><\/li><\/ol><p>Blended Leading only processes data that is explicitly provided by:<\/p><ul><li>The organization<\/li><li>HR administrators<\/li><li>Individual users (where applicable)<\/li><\/ul><p>No hidden or passive data collection takes place.<\/p><ol start=\"4\"><li><strong> Secure Authentication<\/strong><\/li><\/ol><p>Authentication is performed through:<\/p><ul><li>Microsoft Entra ID<\/li><li>Single Sign-On (SSO)<\/li><li>Organization-controlled identity management<\/li><\/ul><p>Passwords are never stored by Blended Leading.<\/p><ol start=\"5\"><li><strong> Privacy First<\/strong><\/li><\/ol><p>The platform is designed to support leadership development\u2014not employee monitoring.<\/p><p>This principle influences:<\/p><ul><li>Permissions<\/li><li>Reporting<\/li><li>Analytics<\/li><li>Data visibility<\/li><\/ul><h4>What Data Blended Leading Can Access<\/h4><p>Blended Leading can access only:<\/p><p><strong>Identity Information<\/strong><\/p><p>Through Microsoft Graph User.Read:<\/p><ul><li>User name<\/li><li>Email address<\/li><li>User identifier<\/li><li>Tenant identifier<\/li><\/ul><p><strong>Configured Leadership Data<\/strong><\/p><p>Depending on organizational setup:<\/p><ul><li>Leadership models<\/li><li>Corporate values<\/li><li>360\u00b0 feedback reports<\/li><li>Psychometric profiles<\/li><li>Development data provided by HR<\/li><\/ul><p><strong>User Feedback<\/strong><\/p><p>Examples include:<\/p><ul><li>Nudge ratings<\/li><li>Action statuses<\/li><li>User preferences<\/li><\/ul><p>This information is used to improve relevance and generate aggregated analytics.<\/p><h4>What Blended Leading Cannot Access<\/h4><p>Blended Leading does not request or access:<\/p><p><strong>Microsoft Teams Content<\/strong><\/p><ul><li>Chats<\/li><li>Private messages<\/li><li>Channel conversations<\/li><li>Teams activity<\/li><\/ul><p><strong>Microsoft Outlook Content<\/strong><\/p><ul><li>Emails<\/li><li>Mailboxes<\/li><li>Attachments<\/li><\/ul><p><strong>Microsoft Calendar Data<\/strong><\/p><ul><li>Appointments<\/li><li>Meeting schedules<\/li><li>Meeting content<\/li><\/ul><p><strong>Files &amp; Documents<\/strong><\/p><ul><li>OneDrive files<\/li><li>SharePoint files<\/li><li>Teams file storage<\/li><\/ul><p><strong>Meetings<\/strong><\/p><ul><li>Recordings<\/li><li>Transcripts<\/li><li>Meeting analytics<\/li><\/ul><p><strong>Employee Monitoring Data<\/strong><\/p><p>The platform does not:<\/p><ul><li>Monitor behavior<\/li><li>Track productivity<\/li><li>Analyze communications<\/li><li>Observe daily activities<\/li><\/ul><p>This is intentionally outside the scope of the solution.<\/p><h4>Data Ownership<\/h4><p>The customer organization remains the owner of its data at all times.<\/p><p>Blended Leading acts as:<\/p><p><strong>Data Processor<\/strong><\/p><p>while the customer remains the:<\/p><p><strong>Data Controller<\/strong><\/p><p>under GDPR definitions.<\/p><p>This means the organization maintains control over:<\/p><ul><li>Data usage<\/li><li>Data retention<\/li><li>User access<\/li><li>Governance policies<\/li><\/ul><h4>GDPR Compliance<\/h4><p>Blended Leading has been designed to support compliance with EU GDPR requirements.<\/p><p>Key principles include:<\/p><p><strong>Lawful Processing<\/strong><\/p><p>Data is processed only for clearly defined development purposes.<\/p><p><strong>Data Minimization<\/strong><\/p><p>Only necessary data is collected and processed.<\/p><p><strong>Transparency<\/strong><\/p><p>Users are informed about:<\/p><ul><li>What data is used<\/li><li>Why it is used<\/li><li>How it is protected<\/li><\/ul><p><strong>User Control<\/strong><\/p><p>Where applicable, users can:<\/p><ul><li>Provide consent<\/li><li>Withdraw consent<\/li><li>Remove uploaded data<\/li><li>Stop using the platform<\/li><\/ul><p><strong>Encryption &amp; Protection<\/strong><\/p><p>Sensitive information is protected through standard security controls.<\/p><p>This includes:<\/p><p><strong>Encryption in Transit<\/strong><\/p><p>Data exchanged between:<\/p><ul><li>Teams<\/li><li>Microsoft Entra ID<\/li><li>Blended Leading services<\/li><\/ul><p>is protected through encrypted connections.<\/p><p><strong>Encryption at Rest<\/strong><\/p><p>Stored data is protected using appropriate encryption mechanisms.<\/p><p><strong>Access Controls<\/strong><\/p><p>Administrative access is restricted through:<\/p><ul><li>Role-based permissions<\/li><li>Tenant-specific controls<\/li><li>Organizational governance policies<\/li><\/ul><h4>Reporting &amp; Analytics Privacy<\/h4><p>One of the most common questions during security reviews concerns reporting.<\/p><p>Blended Leading follows a strict separation principle.<\/p><p><strong>What HR Can See<\/strong><\/p><p>HR administrators can access:<\/p><ul><li>Aggregated usage metrics<\/li><li>Aggregated ratings<\/li><li>Aggregated action statuses<\/li><li>Organizational trends<\/li><\/ul><p><strong>What HR Cannot See<\/strong><\/p><p>HR administrators cannot access:<\/p><ul><li>Individual nudges<\/li><li>Individual ratings<\/li><li>Individual action statuses<\/li><li>Individual usage behavior<\/li><\/ul><p>This protects trust and psychological safety for participants.<\/p><h4>Security Review Checklist<\/h4><p>Before approving deployment, IT teams often review the following:<\/p><p><strong>Authentication<\/strong><\/p><p>\u2714 Microsoft Entra ID<\/p><p>\u2714 Single Sign-On<\/p><p><strong>Permissions<\/strong><\/p><p>\u2714 Microsoft Graph User.Read only<\/p><p>\u2714 No mail access<\/p><p>\u2714 No calendar access<\/p><p>\u2714 No Teams message access<\/p><p><strong>Governance<\/strong><\/p><p>\u2714 Tenant isolation<\/p><p>\u2714 Customer-controlled access<\/p><p>\u2714 Role-based administration<\/p><p><strong>Privacy<\/strong><\/p><p>\u2714 No monitoring<\/p><p>\u2714 No surveillance<\/p><p>\u2714 Aggregated reporting only<\/p><p><strong>Compliance<\/strong><\/p><p>\u2714 GDPR-aligned design<\/p><p>\u2714 Explicit data usage<\/p><p>\u2714 Organizational data ownership<\/p><h4>Common Security Questions<\/h4><p><strong>Does Blended Leading read Teams messages?<\/strong><\/p><p>No.<\/p><p>The platform does not request permissions to access Teams conversations.<\/p><p><strong>Does Blended Leading read emails?<\/strong><\/p><p>No.<\/p><p>Email access is not requested and not required.<\/p><p><strong>Does Blended Leading monitor employee behavior?<\/strong><\/p><p>No.<\/p><p>The platform is designed for leadership development, not employee monitoring.<\/p><p><strong>Can customer data be accessed by other organizations?<\/strong><\/p><p>No.<\/p><p>Each customer environment is isolated and protected through tenant-specific configuration.<\/p><p><strong>Can access be revoked at any time?<\/strong><\/p><p>Yes.<\/p><p>Administrators can:<\/p><ul><li>Remove application permissions<\/li><li>Revoke consent<\/li><li>Remove application access<\/li><li>Uninstall the Teams application<\/li><\/ul><p>at any time.<\/p><h4>In Summary<\/h4><p>Blended Leading is designed around:<\/p><ul><li>Least-privilege access<\/li><li>Tenant isolation<\/li><li>Secure authentication<\/li><li>GDPR-aligned processing<\/li><li>Privacy-first principles<\/li><\/ul><p>The platform enables leadership development while maintaining strong security, governance, and compliance standards.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8264db9 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"8264db9\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-532e893 elementor-widget elementor-widget-menu-anchor\" data-id=\"532e893\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"troubleshoot\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be613e6 elementor-widget elementor-widget-heading\" data-id=\"be613e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Troubleshooting &amp; Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6cf5f3 elementor-widget elementor-widget-text-editor\" data-id=\"d6cf5f3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This article covers the most common issues that IT administrators may encounter during deployment or operation of Blended Leading.<\/p><p>Most issues can be resolved through standard Microsoft 365 administration procedures and require only minimal troubleshooting.<\/p><h4>Before You Begin<\/h4><p>When troubleshooting, first determine:<\/p><p><strong>Is this a deployment issue?<\/strong><\/p><p>Examples:<\/p><ul><li>Application not visible<\/li><li>Authentication failures<\/li><li>Permission errors<\/li><\/ul><p><strong>Is this an HR configuration issue?<\/strong><\/p><p>Examples:<\/p><ul><li>No nudges available<\/li><li>Missing user data<\/li><li>Missing reports<\/li><\/ul><p>In these cases, HR administrators should review their configuration first.<\/p><p><strong>Is this a platform issue?<\/strong><\/p><p>Examples:<\/p><ul><li>Service outage<\/li><li>Unexpected application behavior<\/li><li>Failed synchronization<\/li><\/ul><p>If platform-related issues are suspected, contact Blended Leading Support.<\/p><p>Application Visibility Issues<\/p><p><strong>Problem<\/strong><\/p><p>A user cannot find Blended Leading in Microsoft Teams.<\/p><p><strong>Possible Causes<\/strong><\/p><p><strong>User has not been assigned access<\/strong><\/p><p>Verify:<\/p><ul><li>Security group assignment<\/li><li>App setup policies<\/li><li>User eligibility<\/li><\/ul><p><strong>Application has not been published<\/strong><\/p><p>Verify:<\/p><p>Teams Admin Center \u2192 <strong>Teams Apps \u2192 Manage Apps<\/strong><\/p><p>Confirm:<\/p><ul><li>Application status = Allowed<\/li><li>Application is available to assigned users<\/li><\/ul><p><strong>Teams policy restrictions<\/strong><\/p><p>Verify:<\/p><ul><li>Teams App Permission Policies<\/li><li>Teams App Setup Policies<\/li><\/ul><p>Ensure the application is permitted.<\/p><p><strong>Resolution Checklist<\/strong><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Application uploaded successfully<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Application allowed<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> User assigned correctly<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Teams policies permit access<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> User has restarted Teams<\/p><h4>Sign-In Issues<\/h4><p><strong>Problem<\/strong><\/p><p>User opens the application but cannot sign in.<\/p><p><strong>Possible Causes<\/strong><\/p><p><strong>Microsoft Entra ID configuration issue<\/strong><\/p><p>Verify:<\/p><ul><li>Tenant ID<\/li><li>Application registration<\/li><li>Authentication settings<\/li><\/ul><p><strong>Missing tenant consent<\/strong><\/p><p>Verify that the Microsoft Graph permission <strong>User.Read<\/strong> has been granted and consented.<\/p><p><strong>User account issue<\/strong><\/p><p>Verify:<\/p><ul><li>Active Microsoft 365 account<\/li><li>Correct tenant membership<\/li><li>Appropriate licensing<\/li><\/ul><p><strong>Resolution Checklist<\/strong><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> User account active<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> User.Read permission approved<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Tenant consent granted<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Single-Tenant configuration correct<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> User signed into correct Microsoft account<\/p><h4>Application Opens but No Content Appears<\/h4><p><strong>Problem<\/strong><\/p><p>The application opens successfully but the user sees limited or no content.<\/p><p><strong>Possible Causes<\/strong><\/p><p><strong>User has not been configured<\/strong><\/p><p>Verify:<\/p><ul><li>User exists in Blended Leading<\/li><li>HR setup completed<\/li><\/ul><p><strong>No leadership data available<\/strong><\/p><p>Verify with HR:<\/p><ul><li>Reports uploaded<\/li><li>Leadership profile configured<\/li><li>Initial setup completed<\/li><\/ul><p><strong>Pilot configuration incomplete<\/strong><\/p><p>Verify:<\/p><ul><li>User belongs to pilot group<\/li><li>Access permissions are correct<\/li><\/ul><p><strong>Resolution Checklist<\/strong><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> User exists in platform<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> HR configuration completed<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Required data available<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> User assigned correctly<\/p><h4>Nudges Are Not Being Delivered<\/h4><p><strong>Problem<\/strong><\/p><p>User can access the application but does not receive nudges.<\/p><p><strong>Possible Causes<\/strong><\/p><p><strong>Bot registration issue<\/strong><\/p><p>Verify:<\/p><ul><li>Bot registration exists<\/li><li>Client Secret valid<\/li><li>Application identity active<\/li><\/ul><p><strong>Teams delivery issue<\/strong><\/p><p>Verify:<\/p><ul><li>Teams application operational<\/li><li>User access available<\/li><\/ul><p><strong>User settings<\/strong><\/p><p>Verify with HR:<\/p><ul><li>Nudge delivery enabled<\/li><li>Notification preferences configured<\/li><\/ul><p><strong>Resolution Checklist<\/strong><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Bot registration active<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Client Secret valid<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> User configured<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Notifications enabled<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Teams operational<\/p><h4>Bot Authentication Errors<\/h4><p><strong>Problem<\/strong><\/p><p>Bot fails to authenticate or communicate correctly.<\/p><p><strong>Possible Causes<\/strong><\/p><p><strong>Expired Client Secret<\/strong><\/p><p>Verify:<\/p><ul><li>Secret expiration date<\/li><li>Secret validity<\/li><\/ul><p><strong>Incorrect Application Configuration<\/strong><\/p><p>Verify:<\/p><ul><li>Client ID<\/li><li>Tenant ID<\/li><li>Secret values<\/li><\/ul><p><strong>Authentication Changes<\/strong><\/p><p>Verify:<\/p><ul><li>Entra ID settings<\/li><li>Application registration changes<\/li><\/ul><p><strong>Resolution Checklist<\/strong><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Secret active<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Configuration unchanged<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Tenant settings correct<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Authentication operational<\/p><h4>Application Update Issues<\/h4><p><strong>Problem<\/strong><\/p><p>Users continue seeing an older version after an update.<\/p><p><strong>Possible Causes<\/strong><\/p><p><strong>Teams caching<\/strong><\/p><p>Users may need to:<\/p><ul><li>Restart Teams<\/li><li>Sign out and sign back in<\/li><\/ul><p><strong>Package not updated<\/strong><\/p><p>Verify:<\/p><ul><li>Correct package uploaded<\/li><li>Upload completed successfully<\/li><\/ul><p><strong>Deployment propagation delay<\/strong><\/p><p>Microsoft Teams may require time to distribute updates.<\/p><p><strong>Resolution Checklist<\/strong><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> New package uploaded<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Version verified<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Teams restarted<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Propagation time allowed<\/p><h4>User Access Issues<\/h4><p><strong>Problem<\/strong><\/p><p>Some users can access the application while others cannot.<\/p><p><strong>Possible Causes<\/strong><\/p><p><strong>Group assignment differences<\/strong><\/p><p>Verify:<\/p><ul><li>Security groups<\/li><li>Pilot group membership<\/li><\/ul><p><strong>Teams policies<\/strong><\/p><p>Verify:<\/p><ul><li>Permission policies<\/li><li>App setup policies<\/li><\/ul><p><strong>User provisioning<\/strong><\/p><p>Verify:<\/p><ul><li>User exists in Blended Leading<\/li><li>User account active<\/li><\/ul><p><strong>Resolution Checklist<\/strong><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> User provisioned<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Policies correct<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Group assignment correct<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Access granted<\/p><h4>Deployment Validation Checklist<\/h4><p>After deployment, verify:<\/p><p><strong>Authentication<\/strong><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> User can sign in<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Single Sign-On works<\/p><p><strong>Teams Application<\/strong><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> App visible<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> App launches successfully<\/p><p><strong>Bot Functionality<\/strong><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Bot connected<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Messages can be delivered<\/p><p><strong>Administration<\/strong><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> HR Admin access available<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Configuration portal accessible<\/p><p><strong>Permissions<\/strong><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> User.Read approved<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Tenant consent granted<\/p><h4>When to Contact Blended Leading Support<\/h4><p>Contact support if:<\/p><ul><li>Deployment package fails to install<\/li><li>Authentication errors persist<\/li><li>Bot communication fails unexpectedly<\/li><li>Platform functionality appears unavailable<\/li><li>You suspect a platform-side issue<\/li><\/ul><p>When contacting support, provide:<\/p><ul><li>Tenant ID<\/li><li>Application (Client) ID<\/li><li>Description of the issue<\/li><li>Screenshots, if available<\/li><li>Steps already taken<\/li><\/ul><p>This helps accelerate resolution.<\/p><h4>Frequently Asked Troubleshooting Questions<\/h4><p><strong>Does reinstalling the Teams app delete data?<\/strong><\/p><p>No.<\/p><p>Removing and reinstalling the Teams application does not remove organizational data stored in Blended Leading.<\/p><p><strong>What happens if we rotate the Client Secret?<\/strong><\/p><p>A new secret can be generated.<\/p><p>The updated value must be provided to the Blended Leading team to maintain authentication.<\/p><p><strong>Can we temporarily disable access?<\/strong><\/p><p>Yes.<\/p><p>Access can be managed through:<\/p><ul><li>Teams policies<\/li><li>Security groups<\/li><li>Application permissions<\/li><\/ul><p><strong>Can we uninstall the solution completely?<\/strong><\/p><p>Yes.<\/p><p>The application, permissions and access can be removed at any time by tenant administrators.<\/p><h4>In Summary<\/h4><p>Most issues fall into one of three categories:<\/p><ul><li>Access and permissions<\/li><li>Authentication and Bot configuration<\/li><li>User assignment and deployment policies<\/li><\/ul><p>The majority can be resolved through standard Microsoft 365 administration procedures.<\/p><p>For platform-related issues, the Blended Leading support team is available to assist.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43fc05c elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"43fc05c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db6e5b3 elementor-widget elementor-widget-menu-anchor\" data-id=\"db6e5b3\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"faq\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d8c90d elementor-widget elementor-widget-heading\" data-id=\"2d8c90d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FAQ \u2013 IT Administrator Perspective<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb4cc9 elementor-widget elementor-widget-text-editor\" data-id=\"4eb4cc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This FAQ answers the most common questions from IT administrators, security teams, Microsoft 365 administrators, and technical reviewers.\u00a0<span style=\"color: inherit; font-family: inherit; font-size: inherit; font-style: inherit; font-weight: inherit; letter-spacing: inherit; text-align: inherit; text-transform: inherit;\">It focuses on deployment, security, permissions, governance, and operational support<\/span><span style=\"color: inherit; font-family: inherit; font-size: inherit; font-style: inherit; font-weight: inherit; letter-spacing: inherit; text-align: inherit; text-transform: inherit;\">.<\/span><\/p><h4>General Questions<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96c870a elementor-widget elementor-widget-elementskit-faq\" data-id=\"96c870a\" data-element_type=\"widget\" data-widget_type=\"elementskit-faq.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n                <div class=\"elementskit-single-faq elementor-repeater-item-9271e4e\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">What is Blended Leading from an IT perspective?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Blended Leading is a Microsoft Teams-based leadership enablement platform that delivers personalized leadership nudges directly within Teams.\nFrom an IT perspective, it consists of:<br>\n\u2022 A Microsoft Teams application<br>\n\u2022 A Microsoft Teams Bot<br>\n\u2022 Microsoft Entra ID authentication<br>\n\u2022 Microsoft Graph integration<\/br>\n\u2022 The Blended Leading platform\n<br>The solution is primarily administered by HR, while IT is responsible for deployment, access, and governance.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-b944c61\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">How much ongoing IT involvement is required?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                In most organizations:<\/br>\n\u2022\tIT involvement is highest during deployment<\/br>\n\u2022\tOngoing administration is minimal<\/br>\n<\/br>Typical ongoing activities include:<\/br>\n\u2022\tApplication lifecycle management<\/br>\n\u2022\tSecurity reviews<\/br>\n\u2022\tVersion updates<\/br>\n\u2022\tUser access governance<\/br>\nDaily operation is usually managed by HR administrators.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-11f1122\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Can Blended Leading be deployed gradually?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Yes.\nRecommended rollout options include:<\/br>\n\u2022\tPilot groups<\/br>\n\u2022\tSpecific departments<\/br>\n\u2022\tLeadership populations<\/br>\n\u2022\tOrganization-wide deployment<\/br>\n<\/br>Most customers begin with a pilot phase before broader rollout.            <\/div>\n        <\/div>\n                \n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b66acdd elementor-widget elementor-widget-text-editor\" data-id=\"b66acdd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>Security &amp; Permissions<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b913486 elementor-widget elementor-widget-elementskit-faq\" data-id=\"b913486\" data-element_type=\"widget\" data-widget_type=\"elementskit-faq.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n                <div class=\"elementskit-single-faq elementor-repeater-item-3bf42c9\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Which Microsoft Graph permissions are required?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Blended Leading requires:\nUser.Read\n<\/br>This permission is used only to:<\/br>\n\u2022\tAuthenticate users<\/br>\n\u2022\tVerify identity<\/br>\n\u2022\tConfirm tenant membership<\/br>\nNo additional Microsoft Graph permissions are required for standard deployment.\n            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-72cbca4\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Why is User.Read required?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Without User.Read, the platform cannot:<\/br>\n\u2022\tIdentify the signed-in user<\/br>\n\u2022\tAssociate the user with the correct tenant<\/br>\n\u2022\tSupport authentication and provisioning<\/br>\nThe permission is used exclusively for identity-related purposes.\n            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-6858d76\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Does Blended Leading access Teams messages?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                No.\nThe platform does not request permissions to access:<\/br>\n\u2022\tTeams chats<\/br>\n\u2022\tPrivate messages<\/br>\n\u2022\tChannel conversations<\/br>\n\u2022\tTeams activity<\/br>\n            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-025d69f\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Does Blended Leading access email?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                No.\nThe platform does not request permissions to access:<\/br>\n\u2022\tEmail content<\/br>\n\u2022\tMailboxes<\/br>\n\u2022\tAttachments<\/br>            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-c7dd64f\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Does Blended Leading access calendars?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                No.\nCalendar information is not accessed, collected, or processed.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-3c74fd0\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Does Blended Leading access files?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                No.\nThe platform does not access:<\/br>\n\u2022\tSharePoint files<\/br>\n\u2022\tOneDrive files<\/br>\n\u2022\tTeams documents<\/br>\nunless such files are explicitly uploaded into Blended Leading by authorized users.\n            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-340eabd\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Does Blended Leading monitor employee activity?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                No.\nBlended Leading is a leadership development solution \u2014 not an employee monitoring system.<\/br>\nThe platform does not:<\/br>\n\u2022\tTrack productivity<\/br>\n\u2022\tMonitor behavior<\/br>\n\u2022\tAnalyze communications<\/br>\n\u2022\tObserve daily activity<\/br>\n            <\/div>\n        <\/div>\n                \n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a3afc0 elementor-widget elementor-widget-text-editor\" data-id=\"0a3afc0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>Authentication &amp; Identity<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01ea973 elementor-widget elementor-widget-elementskit-faq\" data-id=\"01ea973\" data-element_type=\"widget\" data-widget_type=\"elementskit-faq.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n                <div class=\"elementskit-single-faq elementor-repeater-item-3bf42c9\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">How are users authenticated?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Authentication is performed through:<\/br>\n\u2022\tMicrosoft Entra ID<\/br>\n\u2022\tSingle Sign-On (SSO)<\/br>\nUsers sign in using their existing Microsoft 365 accounts.<\/br>\nNo separate credentials are required.\n            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-72cbca4\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Does Blended Leading store passwords?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                No.<\/br>\nPasswords remain within Microsoft Entra ID.<\/br>\nBlended Leading never stores user passwords.\n            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-6858d76\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Is the solution Single Tenant or Multi Tenant?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Customer deployments are configured on a tenant-specific basis.\n<\/br>Authentication is restricted to the organization's Microsoft 365 tenant.\n<\/br>This supports:<\/br>\n\u2022\tStrong governance<\/br>\n\u2022\tOrganizational isolation<\/br>\n\u2022\tControlled access<\/br>\n            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-025d69f\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">What happens if we rotate the Client Secret?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Client Secret rotation is supported.\nAfter generating a new secret:<\/br>\n1.\tUpdate internal records<\/br>\n2.\tProvide the new secret securely to the Blended Leading team<\/br>\n3.\tValidate authentication<\/br>\nThis ensures uninterrupted service.\n            <\/div>\n        <\/div>\n                \n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa00850 elementor-widget elementor-widget-text-editor\" data-id=\"fa00850\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>Deployment &amp; Operations<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d6e9dd elementor-widget elementor-widget-elementskit-faq\" data-id=\"8d6e9dd\" data-element_type=\"widget\" data-widget_type=\"elementskit-faq.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n                <div class=\"elementskit-single-faq elementor-repeater-item-3bf42c9\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Why do we need a Bot Registration?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                The Bot Registration enables communication between:<\/br>\n\u2022\tMicrosoft Teams<\/br>\n\u2022\tMicrosoft Entra ID<\/br>\n\u2022\tThe Blended Leading platform<\/br>\n<\/br>Without the Bot:<\/br>\n\u2022\tUsers cannot interact with the application<\/br>\n\u2022\tNudges cannot be delivered<\/br>\n\u2022\tAuthentication cannot be completed\n            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-72cbca4\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">How long does deployment typically take?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                For an experienced Microsoft 365 administrator:<\/br>\n\u2022\tInitial setup often takes less than one hour<\/br>\n<\/br>Additional time may be required for:<\/br>\n\u2022\tSecurity review<\/br>\n\u2022\tInternal approval processes<\/br>\n\u2022\tPilot planning            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-6858d76\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Can we deploy only to selected users?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Yes.\n<\/br>Access can be restricted through:<\/br>\n\u2022\tSecurity groups<\/br>\n\u2022\tTeams policies<\/br>\n\u2022\tPilot assignments<\/br>\nThis is the recommended deployment approach.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-025d69f\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Can we remove access later?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Yes.<\/br>\nAdministrators can:<\/br>\n\u2022\tRemove user assignments<\/br>\n\u2022\tRestrict Teams policies<\/br>\n\u2022\tUnpublish the application<\/br>\n\u2022\tRemove permissions\nat any time.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-b14dcb0\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Can the application be uninstalled completely?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Yes.<\/br>\nA tenant administrator can:<\/br>\n\u2022\tRemove the Teams application<\/br>\n\u2022\tRemove user access<\/br>\n\u2022\tRevoke permissions<\/br>\n\u2022\tRemove tenant consent\nat any time.\n            <\/div>\n        <\/div>\n                \n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-199084a elementor-widget elementor-widget-text-editor\" data-id=\"199084a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Data &amp; Compliance<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7440765 elementor-widget elementor-widget-elementskit-faq\" data-id=\"7440765\" data-element_type=\"widget\" data-widget_type=\"elementskit-faq.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n                <div class=\"elementskit-single-faq elementor-repeater-item-3bf42c9\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Who owns the data?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                The customer organization remains the data owner.<\/br>\nUnder GDPR terminology:<\/br>\n\u2022\tCustomer = Data Controller<\/br>\n\u2022\tBlended Leading = Data Processor<\/br>\n<\/br>The organization controls:<\/br>\n\u2022\tData governance<\/br>\n\u2022\tData retention<\/br>\n\u2022\tAccess policies            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-72cbca4\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Is Blended Leading GDPR compliant?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Blended Leading has been designed to support GDPR requirements, including:<\/br>\n\u2022\tData minimization<\/br>\n\u2022\tTransparency<\/br>\n\u2022\tUser control<\/br>\n\u2022\tSecure processing<\/br>\n\u2022\tPurpose limitation<\/br>\n<\/br>Organizations should always conduct their own compliance review according to internal policies.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-6858d76\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Where is the data hosted?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Hosting and deployment details are provided during implementation and may vary depending on contractual and infrastructure arrangements.<\/br>\nFor current hosting information, contact the Blended Leading implementation team.\n            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-def3602\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Can HR see individual user activity?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                No.<\/br>\nHR administrators can access:<\/br>\n\u2022\tAggregated metrics<\/br>\n\u2022\tOrganizational insights<\/br>\n\u2022\tAnonymous reporting<\/br>\n<\/br>They cannot access:<\/br>\n\u2022\tIndividual nudges<\/br>\n\u2022\tIndividual ratings<\/br>\n\u2022\tIndividual action statuses<\/br>\n\u2022\tIndividual usage behavior<\/br>            <\/div>\n        <\/div>\n                \n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29a4bc9 elementor-widget elementor-widget-text-editor\" data-id=\"29a4bc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Updates &amp; Support<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c651695 elementor-widget elementor-widget-elementskit-faq\" data-id=\"c651695\" data-element_type=\"widget\" data-widget_type=\"elementskit-faq.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n                <div class=\"elementskit-single-faq elementor-repeater-item-3bf42c9\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">How are application updates delivered?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                The Blended Leading team provides an updated Teams application package.<\/br>\nAdministrators upload the package through the Teams Admin Center using standard Microsoft Teams application management procedures.\n            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-72cbca4\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Will updates affect users?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Most updates are designed to be seamless.<\/br>\nDepending on the update:<\/br>\n\u2022\tNew functionality may become available<\/br>\n\u2022\tMinor interface changes may occur\n<\/br>Major updates are communicated in advance.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-6858d76\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">What information should we provide when contacting support?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                To accelerate resolution, include:<\/br>\n\u2022\tTenant ID<\/br>\n\u2022\tApplication (Client) ID<\/br>\n\u2022\tDescription of the issue<\/br>\n\u2022\tScreenshots (if available)<\/br>\n\u2022\tTroubleshooting steps already performed            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-def3602\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">When should we contact Blended Leading Support?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Contact support when:<\/br>\n\u2022\tDeployment issues cannot be resolved locally<\/br>\n\u2022\tAuthentication fails unexpectedly<\/br>\n\u2022\tBot communication is interrupted<\/br>\n\u2022\tPlatform functionality appears unavailable<\/br>\n\u2022\tTechnical guidance is required\n            <\/div>\n        <\/div>\n                \n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9f2eec elementor-widget elementor-widget-text-editor\" data-id=\"c9f2eec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Quick Security Review Summary<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4319b7 elementor-widget elementor-widget-text-editor\" data-id=\"b4319b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For security and compliance teams:<br \/><b>Authentication<\/b><br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Microsoft Entra ID<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Single Sign-On<\/p><p><b>Permissions<\/b><br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> User.Read only<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> No email access<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> No calendar access<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> No Teams message access<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> No file access<\/p><p><b>Privacy<\/b><br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> No monitoring<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> No surveillance<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> No productivity tracking<\/p><p><b>Governance<\/b><br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Tenant-specific deployment<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Customer-controlled access<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Role-based administration<\/p><p><b>Reporting<\/b><br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> Aggregated insights only<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2714.svg\" alt=\"\u2714\" \/> No individual evaluation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92fa1e1 elementor-widget elementor-widget-text-editor\" data-id=\"92fa1e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>In Summary<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0220187 elementor-widget elementor-widget-text-editor\" data-id=\"0220187\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Blended Leading is designed to be:<\/p><ul><li>Easy to deploy<\/li><li>Secure to operate<\/li><li>Simple to govern<\/li><li>Low-maintenance for IT teams<\/li><\/ul><p>The platform integrates naturally into Microsoft 365 while following strict principles around privacy, security, and least-privilege access.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-793a93f e-flex e-con-boxed e-con e-parent\" data-id=\"793a93f\" data-element_type=\"container\" 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